New technology allows business phone systems to be streamlined. All forms of communication like voice, fax, and internet can all run through a single virtual network. This is cost effective to your business telecom needs and allows you to make and receive calls anywhere. Wherever there is an active internet connection is where your business is happening.
The Business phone virtual PBX effortlessly links multiple telecom functions. There is no need to have phone lines hardwired throughout your offices. The virtual PBX system is computer and internet based, and controls the destination of all incoming and outgoing calls. Calls can be made directly to a main line and transferred by a human receptionist or automated attendant to their destination. Additionally, calls can be made or received from anywhere there is an active internet connection.
Setup of a Business Phone System is Easy
With no hardware to install or wiring necessary, a virtual PBX system is easy to set up and use no matter where you need it. All that is required is an internet connection and one or more phones. Voice calls and even fax services can instantly be activated and is ready for use. You can control the system anywhere.
Since everything is internet based, communication function exists anywhere there is an internet connection. Be it in the office, in a remote location, in your home, or even your car, the network goes with you.
When your company’s usage levels change, it is easy to add or reduce phone extensions or assign fax numbers. There is no need for someone to come out every time you expand just to install new services.
Complete Business Communication
The virtual based business phone systems not only includes all of the features of a traditional phone system, it expands them.
- Inform your clients of the valuable information they need. When a client calls your main line they can be greeted by the auto attendant and choose from any options you designate. In some cases, they don’t even need to speak to anyone. They can choose options informing them of your business hours and location. If you run a retail business, let your hold messages inform callers about specials and incentives.
- Voice prompts can lessen hold times and ease the burden for your receptionist. In times of heavy call volume, the automated attendant acts as a back up to lessen hold times. Callers no longer need to spend excessive amounts of time waiting during high call volumes.
- Custom dialing directories. Allow your callers to access a full directory of all of your employees and departments. Staff can be searched by name through the automated system and the caller directly connected to them. Even if they are in the field, the call can be transferred to a mobile device.
- Inform and market. Direct messages can be used to share valuable information with your clients. While on hold, they can hear recorded messages about your services, incentives, or specials. If your company has multiple departments doing different functions, the caller can hear a different message unique to that area instead of a generalized recording. Furthermore, each individual line can have its own unique hold music or message to callers.
- Voicemail options. Each extension on your network can have its own unique voice mailbox with a custom outgoing message. Voice messages can even be transcribed into text format and delivered to the employee’s e-mail inbox. This allows them to review voice messages even while on another call.
Business Phone Systems Offer Limitless Options
The virtual based business phone system can utilize any type of desktop phone as well as cellular phones and tablet computers. The desktop phone and an employee’s company cellular phone can even become one in the same. Voice calls still come with all of the popular call features like caller ID, call waiting, call forwarding, speaker, and mute functions.