Virtually all business runs on processes. If you are in any business, the odds are that you are already transitioning to digital or automated processes. But what about the business-critical processes that span departments, systems, geographies, and applications? Are they coordinated and connected? Are they still done through manual management?
Unconnected, disorganized manual processes can slow companies down and cause them to lose money. This is why you need an enterprise information management (EIM) to optimize content across its full lifecycle.
The way to go is to recognize the signs that you have a slow business process before things get worse. Read below:
Email/document/data overload. It’s normal even for individuals to struggle with email. There are lots of causes of email overload, mind you. There are spam and the dreaded cc and reply all. However, the poor process generates a lot of emails as well.
Most organizations have a software they use to run their business. For example, a medical billing company has a billing application and a trucking company has a trucking software. To accomplish its job, the software tries to mimic actual business processes, which benefits the business with automated documentation and results.
The problem is when the software becomes obsolete, or if the business only relies on manual processes and process coordination.
Where it goes wrong. Every day, slow manual processes and poor, unautomated process coordination lead to these scenarios:
- Staff become bored, restless or frustrated and make a critical error with serious business repercussions.
- Overtime/weekend background processing slowly eats into working hours, leaving staff’s PCs with dismal response time, which in turn makes customer service suffer.
- Business can’t respond quickly when there is a change in the market because senior management is still waiting for the relevant business and finance reports from across the business.
- Staff can’t identify where pertinent data is in the chain. Stock levels aren’t monitored efficiently. Potential sales are missed and some customers are left waiting.
- Compliance demands aren’t met and the business suffers from fines.
- Daily finances are not monitored. The entire documentation is a mess and monthly surprise is a norm.
Lots of spreadsheets. Some office workers still rely on good old spreadsheet paper. In some businesses, people use spreadsheets to track their work. They do this because the single biggest cause of anxiety in the workplace is a lack of sense of control, which spreadsheet can solve – if only they’re not prone to damage.
Failed process documentation. Occasionally, people realize that they need to formalize how they tackle processes, so they set aside a bit of time and sit down to hammer it out. Some lucky guy get the job of sorting through everything or writing it all up – and you’re lucky if the documents get in a ring binder, sometimes they’re just stored in cabinets with no labels.
If you recognize some of these signs in your organization, don’t fret. There are well-established system and methods of overcoming them, and enterprise information management is one of them.
How enterprise information managementbenefits your business:
- Fast processing
- Improved compliance
- Diminished business risk
- Saved time and money
- Better customer and partner services
As seen throughout the article, EIM is vital to your business. It can save you time and money by capturing, accessing and retaining your unstructured and structured content. Plus, it lets you systematically oversee the flow of information throughout your organization and enhance your content through its entire lifecycle. Give it a spin, won’t you?