This is my experience with HP laptop computer replacement. I always had HP laptops, some fascination with HP you may say. The previous one was dying after 6 years. All tricks to speed up failed.
I needed another one as the blog wouldn’t have otherwise survived.
I don’t blog from work laptop so I was desperate about a new personal computer.
I ordered another HP, this time a Pavilion g7 notebook, the monstrously big for a laptop, via HP.com site. As if to celebrate the new acquisition, I did set up a home office too.
The office was set up over the course of the weekend, the laptop arrived the following Monday through FedEx.
With a smooth knife movement, off went the packaging and the seal.
With the first hit of the power button the alarm went off, well, not exactly the alarm but the noise from inside was alarming.
If you stick a paper in between a running fan there will be a terrible noise, this was the same thing.
Forget about blogging you can’t even concentrate on Facebook with that kind of constant sound.
It’s not the fan sound that you get when CPU utilization runs through the roof, or when your hard drive rotates like a mad bull while you play video games.
It was some wire or parts hitting the fan blade.
A quick search on the net revealed HP Pavilion g7 has this annoying problem. No wonder the moment I called up their help desk they asked me “Is this the fan noise, you are reporting?”
HP Pavilion notebooks have a high number of defective pieces that they ship out to consumers.
This Youtube video accurately captures the noise. Click to see how annoying the noise is.
Prompt came out my mobile phone and the support number was dialed in, fortunately, computer manufacturers keep their shop open 24/7.
Someone in Hyderabad, India picked up the call.
Now, being in India, he didn’t have a problem with my Indian English accent.
Where he had the problem was the fact that this same laptop was purchased previously by someone else 2 months ago.
Yes, the serial number and model number of my brand new g7 Pavilion had another owner listed on their system.
We both realized, even though HP never mentioned the laptop as pre-owned or refurbished, it was returned by someone living in Arkansas.
Now, this practice sucks big time.
That piece had a manufacturing defect and got returned by the previous owner.
How a company like HP can send me a pre-owned laptop without mentioning it is beyond my imagination.
Although the agent on phone only said it was some system issue due to which wrong data was displayed but, I couldn’t give them the benefit of doubt.
Although the agent on phone only said it was some system issue due to which wrong data was displayed but, I couldn’t give them the benefit of doubt.
The call went on for hours. We started at 8:30 PM and when I finally convinced them to send me a replacement, free of cost, it was 1 AM and I was exhausted.
I spoke to three different persons from different divisions within HP
In the first two hours, I became an expert in opening laptop ‘undergarments’.
They even asked me to blow the fan compartment with a hairdryer, good that my wife didn’t have one.
First went off the battery, then the hard drive followed by the optical drive and then the RAM. The noise didn’t reduce a bit. Just before I was about to take out the keypad and touchpad, the agent realized the problem was with the fan only.
By then I was tired, annoyed, and dejected;
All my burning desire to start using a laptop that didn’t take 15 mins to boot and didn’t keep me waiting for 30 seconds before a new web page was loaded.
I couldn’t deal with the old laptop for another day.
I was becoming impatient. I wasn’t ready to send it for repair and wait for them to re-send to me. I demanded a replacement laptop immediately.
Fortunately, HP’s customer care is still one of the best in the industry(?), they apologized for the inconvenience vehemently.
It was not the agent’s fault that I got a lemon, still, I needed those apologetic words to keep my cool.
By the third hour, previous agent’s team lead came on the phone, he again asked if I am the same person who got the laptop two months back, he demanded I pay the courier fee to send the laptop for repair.
Somehow I convinced him by giving my order id and shipment information that I had got the computer on that very day.
Finally, he realized the big mess and offered me a free courier pickup and delivery.
At this point, I was half satisfied, I still wanted my notebook to be replaced completely. I got another number to call to (no internal call routing!).
Now, came the third agent, a lady in the United States. She represented the ‘exchange’ department. She finally agreed to take the laptop back and send me a brand new one.
Now, came the third agent, a lady in the United States. She represented the ‘exchange’ department. After another lengthy conversation, she finally agreed to take the laptop back and send me a brand new one.
I am annoyed with HP for the following reasons
- The computer was previously issued to someone else and sold to me afterward without any mention of pre-owned status or refurbished status.
- The call took so much time, whereas the fan problem is a well known one. I had to try out everything possible to save a few bucks for HP (which they eventually didn’t save they paid more through agent’s time).
- I had to convince hard for getting a free replacement. If you send a lemon you should take it back gracefully without asking a question!
What you can do to get a lemon HP laptop replaced?
- Call up the help desk number listed on your user manual, that comes in the packaging. The line remains open 24/7.
- Have patience and follow the massive set of instructions, sometimes few of the techniques might fix your issue. So, follow them diligently.
- Do not agree to repair, if the machine is brand new, you have 30 days to return it.
- You shouldn’t pay for the shipping back to them, its manufacturer’s responsibility.
- You don’t even have to visit the local FedEx/UPS store, you can call for home pickup.
- Have HP Case number noted, ask the agent on phone for this number, but they usually tell your case number.
- Refer to the Laptop exchange here. ask for return authorization. Give your tech support case number to them.
- Note down your ‘Return authorization number‘ and ‘Return order number‘.
- When FedEx drops the packaging box, with a marker print your return authorization number on the box, at least on two different places
- Print out the FedEx shipping slip you receive from HP in email, ask them to send this over to you while you are on the call with them.
- Handover the box and the slip to FedEx person when they come.
- Always demand next day delivery, HP sends out replacement laptops only after receiving the defective piece from you, so, even with the over-night courier, the whole process may take 3-4 days before you get replacement computer.
If you don’t want to shop online, you can always return your laptop to the store you buy from. This is the easiest way to deal with a lemon.
You don’t have to hassle over the phone for hours, the way I did. Next time I’ll buy it from a store. I am ready to spend a few bucks extra but, I’d rather have peace of mind.
Now, the new HP Pavilion runs perfectly fine with 8GB RAM and 1TB Hard drive space, its value for my money too. Just want to forget the experience though.
What is your experience of buying a computer online? Want to share the good or bad ones?
A very good and interesting post that i have come across, thanks for sharing …
I am saving your list of tips because I’m sure they apply in general to any electronics purchased on line. Thanks.
Kathleen @ Frugal Portland says
I had a terrible experience with HP — had to call six or seven times, and one time the guy wanted to stay on the phone with me while the computer was doing some sort of stupid test to prove that the motherboard was cracked — it said it would take six hours. AWFUL experience, and I’ll never buy another HP again.
Lucia Gibson says
Neither will I! I bought a new laptop, it did extraordinary acts, very temperamental. I finally managed to get someone to talk to a Manager who I thought would solve the issue, to cut a long story short, I was offered $150 discount on another laptop of my choice, but not a refund for my faulty laptop. Who do I contact to help me sort out this problem?
Broke Professionals says
I think you should have not only gotten your refurbished (seriously?????!?!?!) laptop replaced without argument, but I think HP should have figured out a way to compensate you for your time and trouble as well. Boo on HP.
I had a similar fan issue with my HP Pavilion. I had bought it through Best Buy and they wouldn’t fix it, claiming it had drop damage (it wasn’t dropped and the issue was a problem within weeks of purchasing it).
I ended up going directly to HP via an online chat with a support rep. He walked me through a few steps and I confirmed that I’d already checked those things. He then had a postage-paid return box sent to me and I mailed it to them. Within 2 weeks they shipped it back with everything fixed (there were a couple of other minor cosmetic issues in addition to the fan).
The whole experience gave me some amount of faith in HP and destroyed any faith I had left in Best Buy.
That said, the laptop has since slowly deteriorated in other areas and while I was happy with HP’s customer support, the low quality of the product means I probably wouldn’t make the same purchase decision again, especially given that it was a higher-end ($1400) laptop.
[email protected]&More says
I have never been a big HP fan but this reinforces the fact. I will definitely be staying away knowing they sell refurbished products as new products.
John @ Married (with Debt) says
That sucks that they made you jump through all those hoops and even take the screwdriver before they owned up to their mistake. At least they ultimately made good, after wasting their own money on tech support.
I have worked with HP outsourced vendor for Hp desktops . Beware of Hp slimline desktops as many of them are flagged even intenrnally as having motheroard issues. if ur issues are not resolved ask for case manager if u are unable to get ur parts , computer replaced
i have the same problem, the service center here , they dont have the parts
what should i do ?
Veronica @ Pelican on Money says
What you had to go through is terrible and inexcusable. Shame on HP for making a customer go through something like this! Ugh, this is not the first I’ve heard of issues with HP support either. I’ve never personally had anything but a pleasant shopping experience with computers but you have my sympathy for having to go through that mess. Best of luck with your new laptop!
Wow that’s crazy that they sold you that even though it was technically used!
Money Beagle says
At least you finally got through it all though it sounds exhausting. That sucks that they sent you a ‘used’ laptop. I’m prety sure cell phone companies do the same thing.
“HP’s customer care is still one of the best in industry.”
Based on your story above (I still can’t believe you were on the phone for 4.5 hours!), I think you’re joking here, right? Pathetic customer service. How long did it take them to realize it was someone else’s computer? 20 minutes? After that it took 4 hours to get a new one?
I have to take an HP printer back that I just bought today. This post fills me with dread!
Geez! You handled your stuff well…I may have lost my cool and given up long before that. Kudos.
I bought a brand new hp laptop and it was flashing, jittering, cursor had mind of its own, phoned hp immediately and they said we will pick it up and fix and return it. I received laptop back after 8 days and the tech said no fault found and on top off that the screen had been scratched and top cover dented too, sent back second for 10 days and screen, inverter cable and top cover replaced, looked ok until I turned it on and it had a dead pixel in the center of the screen.
I honestly don’t know what to do now???
I so appreciate your blog as I am one of the many who are stuck with a lemon…
I have a 4 month old HP laptop that does not work. Called the CS line and I don’t have the patience for these clowns. I don’t know how you got through it all but I can say is you rock!!!
Laptop Mount says
Good to know that your hp laptop is being replaced by another new laptops. Well, very few people used to handle laptop in such a good way.
Your’re kidding, right? Everyone should get their laptops replaced if propblems found right after you open the case.
i got an hp comture lartop and i called so many times and sent it in for repairs and now i have to wait a week and there sending me a brand new computer windows 8
lets hope this one dosent do the same thing
Loved seeing this! I bought a g7 end of august, come November the cooling fan went, it took 2 weeks to get it sent back “fixed” and now the cooling fan is showing again. I’m definitely ready to call and demand a replacement for a laptop that obviously defective if the cooling fan cant stay working. Thanks for the tips!!
I bought the same laptop a week ago and it has some serious issues too; a green line across the screen (even before Windows starts up), faulty keyboard + keys falling out, and a noisy fan. Took it back to the store I bought it from (a big retail-chain) and they refused to replace or exchange it as “it is a used product, the packaging opened”, despite it being returned within the 14-day grace period.
Not sure how someone checks if the graphics card is faulty and the keyboard messed up, without opening up the packaging… But, the woman claimed that had it not “looked used”, they could give me a new one but would have the faulty one fixed and put back on the shelves.
A receipt with the a promise that the laptop is fixed in three weeks is all that I got. For a brand new laptop.
So, got sold a lemon and at a store at that, with less rights than you got, despite “the law” and common sense being on my side. That and the knowledge that used products are put back onto shelves.
I purchased an Envy DV6 7300ea direct from HP over the phone on tuesday, it arrived on wednesday which was great. However within seconds of unboxing i discovered 2 deep scratches on the (metal!) lid and as soon as i booted it up the fan went mental and only got worse when it should’ve been idling. This model has only been out for 2 and a bit months, i expected better. In fairness to them they quickly agreed to send a replacement, but my opinion of them has soured. Im awaiting the replacement which is due next monday but my expectations are now less than positive!
My gut feeling that the replacement would be in great condition. I think somehow that HP sends out faulty pieces to random consumers just to see them go. Hardly 50% would complain and replace, for rest 50% its pure profit on lemon items. Nice policy!
Ummmm the new dv6 quat I bought is going back. I was offered a replacement with an SSD instead of the 750 hybrid as they no longer make them, after refusing to spend another several hours of fixing my issue like I did on the first call. I told m NO, I do not want this computer I spent close to $1K after all my upgrades and it shoud be working fine from the get go, not crashed on the first update. I hope I do not get a refurbished. Is there anyway of checking to make sure I do not?
Well known information i never come across like this type of vital tips, and this is also very useful on that time when anybody will be going to purchase this brand of laptop.
mary jane says
Good tricks for replacement and usually its not too difficult to do replace if we have major problem ..
Thanks!! i really like your given such kind of servicing for HP pavilion problem. Well known news.
I hate this computer. After receiving it for Christmas last year, I was excited. I post videos on YouTube, and was in dire need of my own laptop. Last month (June) it began to crash. The black screen would pop up where you have to hit enter to continue. Sometimes the mouse and keyboard would work, sometimes they wouldn’t. Sometimes the screen goes haywire. After only 6 months of use! It’s never been dropped, and barley has a scratch on it. I am going to call hp, but tht means I’m computer less for 3weeks and have to pay to ship it out. I don’t want $500 to go to waste, but I’m afraid it will start having problems again when they send it back. I wish I ha just spent the money and gotten a Mac from the beginning.
Lorelei Mission says
I just want to say how disappointed we are in HP. We ordered online directly from the HP website. Computer did not work — right out of the box. Even so they made us go through hours of scans and checks and reset-to-factory and lots of time on hold or repeating our name, serial number etc. Finally we started demanding return/refund and everyone we reach says they aren’t authorized to arrange that, only a manager can, a manager will be in touch, a manager will contact us… it’s been three weeks and we’ve heard back from no one. We had to chargeback the purchase on the credit card because we’ve begun to suspect HP’s standard procedure is to drag their feet until it’s too late to return the computer. In the meantime, the lemon sits inside its box, ready to send back, if only HP would permit us to send it back!
I had wifi problems with my hp 2000. Had to send it in 5 times before they agreed on replacing it. The case manager said the replacement was shipped out a week ago. Now past a week and I still don’t have a tracking number. They say they have no info on the replacement or any tracking number. It’s been a week! Do replacements usually take this long? I live in Toronto Canada. What should I do?
OH, almost forgot! My warranty expires in about 10 days, do you think they are delaying the replacement on purpose? Please reply thanks!
I am fan of HP too. Im taking notes. Might use this tips in the future. Thanks for the tips:)
Tech Geek says
All this sounds great but the best way to protect yourself is by far to buy it with American Express. If anything happens and you are unhappy, they will go after the seller, YES even HP ! Amex will refund your money on the spot. MANY experiences with bad sellers over the years. (Including a laptop from Dell that went belly up a month after warranty ran out. Amex handled it all and gave me a complete refund. This is from a experienced tech geek (30 years of experience.)
Bought my hp laptop and the next month started my long saga of trying to get it repaired.
I called for help many many times and the shortest call was 3 hours and 45 minutes. I got tired of being on the phone so I tried chat. Chat was as long as being on the phone.
I followed all of their instructions and the hp laptop was still not fixed.
Finally a lady said that the ONLY way it could be fixed was to send it back to hp and they would wipe it clean and it would be back to factory specs. By this time I just wanted it fixed. I lost all of my paid programs that I had on the laptop.
Finally, it came back. I sat down turned on the “factory spec” laptop and it still forever to boot up. What appears on the login screen was Test Account.
The test account acted like admin. and I could not use the laptop. The test acct was even in my device manager next to my router icon.
So, I called hp yet again. I went through my entire story and said it still wasn’t fixed. The tech said that I needed to send it to hp to get it wiped clean. I said I just got it back an hour ago. I lost count after the third time he told me to send it to hp to have it wiped clean.
He said the laptop needed to be wiped clean to fix it. So, for the second time in one week it was wiped clean.
It still wasn’t working so after 3 hours on the phone I said exchange this lemon for a new one.
He transferred me to his supervisor. I have to start all over. We went over and over that I had sent it to hp to be fixed but it wasn’t working and I wanted a new one to replace this lemon.
His solution was to send me some cd’s and I could repair it myself. I asked why hp didn’t do that while they had it. No real answer.
The next day a different tech called. Went through the whole story yet again. When I told him about the test acct he said that mistakes happen. I told him what was currently wrong with it. He told me I caused the problems because I didn’t know how to download programs right. Then he wanted me to get my laptop and we would fix my mistakes right now. I told him no I have had enough I just want a new laptop.
He said he couldn’t do that so I asked him for the phone number of someone who could. The phone number was not toll free.
The next day I called the number and left a message. He did not call me back so I called again and told him the saga and this is a lemon and I wanted an exchange. I told him what was still wrong with my laptop. Yes, he said I didn’t know how to download programs. Again, I asked for an exchange, but he couldn’t do that either so I have to talk to someone else. I asked him for the number so I could call them. He gave me a story about why he couldn’t give me the number. I had already left my phone number, but he told me it was a blocked number and hp doesn’t do blocked. I told him I did not have a blocked number. We went round and round so I said that maybe he didn’t know how to dial a phone and he must have clicked the wrong button.
Did I tell you that I have been going through this for 10 months.
I am going to get an Am-Ex tomorrow.
I have an HP notebook that is less than 6 months old and the hard drive went bad. I spoke with HP and after some tests on my end, they agreed it was the hard drive. They said the cost was covered to repair and mail me back my laptop but I had to pay to ship it there. That was fine with me, $14.00 was worth fixing it. I sent it out and a few days later, I checked the repair status, said it would be like 2-3 weeks, OK, fine, I can wait. A week later I get a call saying my computer repair was on hold. They said something about taking longer than expected and I should send them my receipt and they would issue me a gift card in the full amount. This seems strange to me. Why replace the whole thing when a 5 minute repair job is needed? So if I do this, which I am not sure if I can even find the receipt, now I have to buy from their site and the prices are higher. So now they upsell me and refurbish my other one? Just seems strange, lol. Any thoughts?
Screwed by HP says
DONT TRUST HP warranty support!!! I paid for the upgraded 3 year warranty with accidental damage protection. I had a broken hinge (a well know issue of the HP envy) & non functioning keys. It was supposed to be fixed & returned in 5-7 days. 2 days after they recived my laptop for repair the support repair case was put on hold. I attempted to call & find out why it was on hold & if it would ship on time. I was assured that if it would be delayed I would be sent an email update. Well, long story short, the delivery date has come & gone & I have called them every day since, trying to get any info at all as to when I might get it back or what is even going on with it. I have had reps send in multiple requests for updated information that has been completely ignored by the repair department. Its been weeks now. My case has been esclated to a manager who also put a request to the repair department for an update that has been completely ignored. I have requested that my laptop be returned to me fixed or not as I need it for work & I’m losing business every day & it’s destroying the reputation of my online business I spent over 15 years building. Unfortunately they are unable to return a laptop they can not locate or get any infomation. So now they have my laptop with all my information that could easily be accessed by anyone. I am now in the process of attempting to file a small claims case against HP in an attempt to just get my laptop back from them.
Aradhana Singh says
Hi, I bought an HP 360 i5 from the dealer itself from Mumbai malad infinity mall ls HP Checkmate dealers on 2nd March 2017 at 8 pm sharp.. came home with the laptop packed in the box. On 4 th March 2017 I heard tereble loud noise coming from my laptop also the laptop hardware and software both got hunged I tried pressing all the buttons to switch off the laptop.. pressed power off button till 5 mins straight yet it wouldn’t shut of.. The worst part was the laptop was so very heated that my finger and hand was feeling burnt.. And my ear drums was feeling buzzing.. it was very annoying and scary at the same time.. luckly I captured the entire thing on my mobiles camera and uploaded it to YouTube so that in case there are other who may be thinking to buy Hp 360 i5 thinking its big brand name and sleek laptop.. Or in case people are out there like me.. to whom Hp is giving hogs shot crap that they will repair and give the laptop.. Or some other shit just like above mentioned guy who spoke to the customer care of hp for 3 hours ( kudos to you man!! I could have take it for even 1 hour of that much of manipulation) I only manage to take the shit for up till 1/2 hour.. then I directly went to dealers next day.. told them straightforward that this is the defective pieces of junk dumped in indian market by HP.. And I won’t take this back at home.. I want a brand new proper HP laptop.. The dealers again called customer care where I told them same thing that ” I won’t hear any IF’S OR BUT’S”.. STRAIGHT AWAY TAKE THIS GARBAGE and give me a brand new packed piece of laptop.. Now the floor manager came in the seen he informed me that there is first 14 policy which is called DOI and me falling in that DOI will get a replacement of the laptop.. The engineer from HP came the very next day.. opened up the laptop all by himself then sealed it and went back.. seeing my upset mood and the recored video captured fault and defect of HP laptop their promised the will deliver the brand new laptop at my home once I receive HP’S DOI no. . Now I am awaiting for the DOI NO. to be received.. In case you guys have gone through the same horror you can do the same which I didn’t with your presence of mind. Mean while you guys can check out the video that I uploaded of defective garbage junk that HP is spreading in indian market.. I really think that they are selling repaired and refurbished products of U.S and U.K market in our Indian markets.. here is the link of video that I captured from my mobile camera and uploaded on youtube ” Brand new HP 360 Laptop HANGING completely within 36 hours time”… also second video is there ” Brand new laptop Hp 360 i5 hanging completely “.. guys please like there by giving thumps up and subscribe… Please comment and show support to me. Be an alert citizen.. Be an prompt and awake consumer.. tc
I just purchased a touch screen Laptop October 21, 2016. I started having issues with it not coming back from sleep mode last month. I tried to do an update to the Radeon setting but it wouldn’t work. If the computer went into sleep mode it would not wake up no matter what and I would have to do a hard shut down just to get it so I could use it, and in doing this would lose everything I was working on. Contact customer support via phone on March 6th, was told it was “a glitch in a recent windows update” and spent the next 4 days on the phone with HP. They did remote access and ran countless tests, updates and changed numerous settings, nothing worked. I was told that I had to do a factory reset in order to fix it. I did the reset and the tech helped me set things up but didn’t test to see if the issue was fixed despite my asking. I immediately tested and it still wasn’t fixed! Called straight back and got a message that the wait time for the managers call back like was more than 60 mins! I left a message and got NO call back! I called the next day and yet again more updates and then a complete system test in which the computer shut completely off in the middle of the test! Was then told it was likely the mother board or other hardware issue and I have to send it in for repair. I immediately said I wanted a replacement. I had purchase an extended warranty after all. NOPE they said its older than 30 days and will NOT replace! The said they would send me a box to send it back to them, they will repair it and send it back. Here I am almost a week later and the box still hasn’t shipped!
Talked to the case manager today and was told that my warranty is repair only, not replace. They don’t know why the box hasn’t shipped, or when it will. I also live in an area UPS doesn’t go to, and denied my request to use an alternate courier! I am so beyond disgusted with HP on this. Based on my location and past courier/mail service, I know I will be at least 3 weeks without my laptop right when I need it the most!
Dottie Bertelli says
I bought an HP Laptop in April 2017 at a Walmart store.By June it started freezing up. By August it is totally done. Hard drives are crashing. HP will repair it but I DO NOT want a repaired laptop! I bought ($48) a 2 yr replacement plan which stated “we will replace repair or reimburse you if your product fails”. I paid for new and I want my money back so I can buy another brand. Maybe a complaint to the Better Business Bureau is in order?? How does HP get away with selling these LEMONS!!!!
the plan said replace, repair and reimburse. Of course, they’d want to try repairing first as it’s the most cost effective method. Your complaint will have little to no chance in BBB
Dottie Bertelli says
So–is there any way I can get a refund? I do not want a repaired product.I am very disillusioned with HP. Thought I was Buying a good product. Turns out I bought a lemon, so why would I want another one? I have a Compaq Presario laptop Approximately 8 or 9 years old and still going. From what I’ve read, the problem I am having is common to HP laptops.
I bought an HP 360 i5 from the dealer itself from Mumbai Malad infinity mall ls HP Checkmate dealers on 2nd March 2017 at 8 pm sharp.. came home with the laptop packed in the box.
ron barailloux says
I talked to 6 to 9 indian people who just pushed me off to the next after I had explained about everything each time. The model # serial # the problem with the hp laptop shutting itself off .By the time I got to the last person she hung up on me. I spent $ 40.00 at my computer repair shop to find out the board was faulty. I just want a refund for this piece of junk and can’t get it I guess I’m screwed out of 500.00 bucks. Bought an acer works fine for half the price.
Tyra Hill says
I use HP Folio 9470m and I learned many from your site. Thanks for sharing these amazing posts and good luck for more amazing work.
Hp sucks, still chasing them to replace my faulty laptop, it has been 3 months since i bought it from hp. They kept the laptop and kee[ saying engineers are working on motherboard.
will never ever buy anything from HP.
Steve Pettifer says
Funnily enough I just found this piece while googling for HP sending out faulty returns. I have just received my ‘new’ Z27n G2 Monitor and the USB hub does not work at all. When I registered the serial number it told me there were 54 months warranty remaining. Odd – I paid for 3 years next day on site servicing for a very reasonable £1.20, but I wasn’t aware of a 4 1/2 year warranty. When I looked further I realised the 5 year extended warranty (that someone else must have paid for) started April 30th 2020 and the initial setup warranty also started the sae date and has expired. It seems HP have sent me a faulty return item. Well thank a bunch HP. Now I have to spend ages on the phone (only way to contact them in the UK), but jokes on them – next day on site mean I want someone out here with a brand new, fully working unit tomorrow. And I won’t be buying from them again either. I only went for this monitor because the more recent version of my Dell apparently suffers terrible backlight bleed, otherwise I’d have gone for that.
avery mia says
If you have a device that’s under warranty, you can opt to have it repaired by Amazon or an authorized repair shop, or Amazon will give you a replacement new or refurbished device that is equivalent to the one you have???